Principles of Business & Finance 1.03 Review

Gertrude is the personnel manager of a company with 200 employees. She wants to inform the staff of a permanent change to the company's benefit policy. What would be the BEST way to communicate this information to employees?

• in person

• by memo

• by phone

• by letter

The Human Resources manager is writing a letter to a job candidate that will not be offered the job. Which aspect of business written communication will be used?

• negative

• direct

• informative

• persuasive

A salesperson is writing a letter to a potential customer explaining why they should start buying from them. Which aspect of business written communication will be used?

• informative

• negative

• direct

• persuasive

A doctor is writing a letter detailing the potential side-effects of using a particular medication. Which aspect of business written communication will be used?

• informative

• direct

• persuasive

• negative

The CEO sends a memo detailing the company's sales goals for the year. Which aspect of business written communication will be used?

• negative

• indirect

• results oriented

• informative

The following appears at the end of all of Peter's outgoing emails.********************

Peter Connor

Owner/Managing Editor

The Write Company

Bellvue, CO 80512

Voice: 970.493.84XX

Fax: [phone]XX

Email: [e-mail]

Web site: http://write-company.com

This information is Peter's:

• signature

• carbon copy

• attachment

• message body

The following appears at the beginning of a letter.

Dear Mr. Smith:

It is the:

• inside address

• letterhead

• attention

• salutation

The following appears at the end of a letter:

Sincerely,

Joseph Smith

It is the:

• salutation

• writer's signature block

• inside address

• enclosure notation

If a customer does not pay their bill, the best way to contact them is:

• letter

• in person conversation

• memo

• email

If you want to send an email response to everyone that is on the email message, you should use:

• bcc

• reply

• reply all

• cc