UNHS Career Planning - Self Check 8

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

1. Common causes of poor listening include prejudging, partial listening, and

• a. poor enunciation.

• b. the use of technology.

• c. distractions.

• d. generation gaps.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

2. There are four generations in today’s workplace that include

• a. Traditionalists, Baby Boomers, Generation X, and Generation Y.

• b. Generation W, Generation X, Generation Y, and Generation Z.

• c. Teens, 20–30 year olds, 40–60 year olds, and near retirement.

• d. Traditionalists, Extremists, Conservatives, and Wealth Accumulators.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

3. Attitudes and values are primarily shaped by a person’s

• a. education.

• b. training.

• c. human relation skills.

• d. generation.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

4. The best use of a voicemail is

• a. when delivering bad news.

• b. for a short message.

• c. when you don’t want to talk to the person face-to-face.

• d. only for special occasions.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

5. Which of the following sentences is grammatically correct?

• a. He might have left the paperwork here.

• b. The application of robots are expanding rapidly.

• c. I seen them unload the new machine.

• d. I do not have nothing to lose.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

6. Earthworks Nursery will replace any tree or shrub that dies. This an example of

• a. loyalty.

• b. dependability.

• c. consumer protection.

• d. goodwill.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

7. Many fired workers lose their jobs because of

• a. weak academic skills.

• b. weak occupational skills.

• c. poor human relations.

• d. family responsibilities.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

8. All of the following are different types of customers EXCEPT

• a. producers.

• b. clients.

• c. patients.

• d. patrons.

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

9. Which is part of face-to-face communication?

• a. texting

• b. Email

• c. telephone

• d. eye contact

Part A: Multiple-Choice

Select the response that best completes the statement or answers the question.

10. Technology that allows two or more locations to interact via two-way audio and video transmissions is known as

• a. telecommuting.

• b. videoconferencing.

• c. text messaging.

• d. job sharing.