Quizz Billing

1- If customer suspended due to TE bill not paid and we found that customer paid it

• Direct customer to technical support

• Cst must visit our branch

• Agent will press on adjust status on matrix

Balance fraction could be with maximum

• 1 LE

• 2 LE

• 3 LE

Customer could make early renewal as per his request through customer service 111 after verification only

• True

• False

We can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota

• True

• False

Customer can control auto renewal “Visa “service “enable or disable it via

• Mobile APP/ E-care

• Branches

• I report request

Customer could pay subscription fees through Fawry and payment will appear on BSS

• On spot

• Within 1 Day

• Within 2 Days