Intro. to Hospitality & Tourism *REVIEW*

Foodservice is the business of making and serving prepared ___________ and __________.

• food and drink

• soups and salads

• appetizers and entrees

• desserts and drinks

"The customer is always right."

• True

• False

All customers expect to get ___________________.

• attitude from employees

• bad service

• free food and services

• good service

Name the 5 segments of the hospitality industry.

• food, advertising, lodging, tourism, activity

• food, advertising, travel, tourism, lodging

• food, lodging, recreation, tourism, activity

• food, lodging, travel, tourism, recreation

The chef works in the front-of-the-house.

• True

• False

What is ethics?

• A system of moral goals

• A system of moral properties

• A system of moral principles

• A system of moral accomplishments

Seating is a part of the front-of-the-house functions.

• True

• False

Examples of beverages are

• rice and gravy, yams, cole slaw

• chocolate cake, apple pie, yeast rolls

• water, lemonade, Pepsi

• baked chicken, grilled shrimp, clams

A foodservice business may be located within other businesses, such as bookstores.

• True

• False

The lodging industry consists of hotels, motels, airbnb's, cabins, and resorts.

• True

• False