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OMNI 4 REAL

Authored by Angélica Bermúdez

Professional Development

Professional Development

Used 12+ times

OMNI 4 REAL
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26 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the name of the platform that we use to send dispatch?

Right Answers

OMNI

Citrix

AMC

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the correct opening?

Roadside assistance, my name is______. Are you in a safe location?

Good (morning/afternoon/evening). This is (RA Name). How can I assist you today?

Thank you for calling Roadside Assistance. Are you in need of Emergency Roadside Assistance today?

Roadside Assistance. Have you been involved in an accident?

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

On which card can we find the customer's benefit limit?

Recall Card

Dispatch Card

Customer Search Card

Customer Card

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the safety protocol question that appears in Omni?

Do you feel ok?

Are you in a safe location?

Are you good?

Is everything fine?

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How many services does roadside assistance offer?

10 services

11 services

6 services

9 services

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

which OMNI card allows us to see how much the customer is covered?

Customer card

Initial information

Location card

Credit card

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements is NOT useful to add in the "Omni notes for the provider"

Car is in garage facing nose out to the street

Member is going on vacation next week.

Car died while member was driving.

Car has 2 flats and only one spare.

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