OMNI 4 REAL

What is the name of the platform that we use to send dispatch?

• Right Answers

• OMNI

• Citrix

• AMC

What is the correct opening?

• Roadside assistance, my name is______. Are you in a safe location?

• Good (morning/afternoon/evening). This is (RA Name). How can I assist you today?

• Thank you for calling Roadside Assistance. Are you in need of Emergency Roadside Assistance today?

• Roadside Assistance. Have you been involved in an accident?

On which card can we find the customer's benefit limit?

• Recall Card

• Dispatch Card

• Customer Search Card

• Customer Card

What is the safety protocol question that appears in Omni?

• Do you feel ok?

• Are you in a safe location?

• Are you good?

• Is everything fine?

How many services does roadside assistance offer?

• 10 services

• 11 services

• 6 services

• 9 services

which OMNI card allows us to see how much the customer is covered?

• Customer card

• Initial information

• Location card

• Credit card

Which of the following statements is NOT useful to add in the "Omni notes for the provider"

• Car is in garage facing nose out to the street

• Member is going on vacation next week.

• Car died while member was driving.

• Car has 2 flats and only one spare.

Which one of the following is the statement OMNI pops up when you click on the lighthouse icon?

• Changes to the rescue will be saved and sent to the provider. The provider list will be updated to account for those changes.

• I can update you on the status of your service and get your feedback through text messaging. May I enable that for you?

• I can send you a text message with a link that allows me to see your location. Text rates from your carrier may apply and you can unsubscribe at any time. Do I have your permission to do so?

• Provider has a contracted rate for Dollies. Click "Dispatch" to change the equipment to wheel lift with dollies.

What does the dollar sign on the Disablement Drop-Off location is used for?

• Calculate the customer’s overcost

• Override a pay per use

• Find the nearest repair shop

• Request additional funds (Merlin)

When gathering dispatch information for a tow, what is required for the RA to collect?

• When was the last time your vehicle was serviced?

• When was the last time your vehicle was serviced?

• Where were you headed?

• Is the vehicle able to be shifted into neutral?