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Customer Service

Authored by Yolande Cole

Professional Development

University

Used 21+ times

Customer Service
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

A good _______________ is essential to a business when providing customer service.

speaking voice

attitude

first impression

hair style

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When greeting a customer you should always............

smile and shake their hand

tell the customer how you feel today

have open body language

multitask and ask them to repeat

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which statement about customer service is correct?

Excellent customer service results in a more positive business

reputation.

Excellent customer service results in more promises and

therefore more lawsuits.

Excellent customer service results in fewer loyal customers.

Excellent customer service results in lower wages.

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is most likely to help in calming an angry customer when face to face?

Crossing your arms

Rapid nodding of the head

Slow nodding of the head

Smiling

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does solving difficult-customer situations benefit you personally?

You will encounter difficult customers less frequently.

Your customers will be happier.

You gain valuable communication skills.

Your boss will automatically give you a raise.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Carrie has a summer job cleaning and maintaining backyard pools. Her boss thinks she does a great job. Today, she has a new client. For a while, he was watching her from the porch, and then he came out and stood just a few feet away from her. “Don’t do it that way,” he instructed. “You’re using too much chlorine. Should I just measure it out for you?” Carrie’s customer is

slow/methodical

domineering/superior

suspicious

irritable/moody

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mitch works at the layaway counter in a retail store. The store’s layaway policy is clearly posted on a sign over the counter, but sometimes customers just don’t “get it.” Today, a woman asked about 15 questions to make sure she understood the policy correctly. She was a __________ customer.

dishonest

domineering/superior

complaining

suspicious

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