FBS MIDTERM Lesson 3

What is another definition of customer service?

• Is the assistance and advice you provide to your diners

• Selling products to customer

• Is a way of transportation

• It’s another term for food and beverage

_______ is the equal parts communication and genuine attention to your diners.

• Food and Beverage

• Customer Care

• Customer Service

• None of the above

What will be the result if you treat your customer with care and respect while providing an excellent meal?

• Won’t come back

• Give negative feedback

• They’ll come back to your restaurant again and again.

• Passionately

____________ customers are integral to your business model.

• Dissatisfied

• Satisfied

• Angry

• None of the above

Arrange calm and quite corner with suitable and comfortable chair for?

• Infant and young children

• Single guest

• Aged or elderly guest

• Guest who have health issues

Always treat all _________ guests as VIP guest.

• Infant and young guest

• Single guest

• Aged or elderly guest

• Guest who have health issues

Arrange a comfortable seating arrangement with an interesting view.

• Serving single guest

• Aged or elderly guest

• Guest who have health issues

• None of the above

Identify whether the guest is allergic to any food or not ex. Seafoods, nuts

• Serving single guest

• Aged or elderly guest

• Serving guest with health issues

• None of the above.

Offer your help before the guest is being asked for help.

• Serving disabled guest

• Aged or elderly guest

• Serving single guest

• None of the above

__________ is equal parts communication and genuine attention to your diners.

• Customer

• Customer Service

• Business

• Service