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FBS MIDTERM Lesson 3

Authored by Jovy Baranggan

Specialty

12th Grade

Used 2+ times

FBS MIDTERM Lesson 3
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is another definition of customer service?

Is the assistance and advice you provide to your diners

Selling products to customer

Is a way of transportation

It’s another term for food and beverage

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

_______ is the equal parts communication and genuine attention to your diners.

Food and Beverage

Customer Care

Customer Service

None of the above

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What will be the result if you treat your customer with care and respect while providing an excellent meal?

Won’t come back

Give negative feedback

They’ll come back to your restaurant again and again.

Passionately

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

____________ customers are integral to your business model.

Dissatisfied

Satisfied

Angry

None of the above

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Arrange calm and quite corner with suitable and comfortable chair for?

Infant and young children

Single guest

Aged or elderly guest

Guest who have health issues

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Always treat all _________ guests as VIP guest.

Infant and young guest

Single guest

Aged or elderly guest

Guest who have health issues

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Arrange a comfortable seating arrangement with an interesting view.

Serving single guest

Aged or elderly guest

Guest who have health issues

None of the above

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