MGT103-Chapter 7

_______ change is a piecemeal response tocircumstances as they develop. (ONE WORD)

What is the first step in the Lewin change process?

• refreezing

• unfreezing

• implementation

• communication

What is the second step in the comprehensive approach to change?

• Recognize the need for change

• Set goals for the change

• Select a change technique

• Plan for implementation

Which of the following is NOT a reason for the resistance to change?

• People are uncertain if they can meet the needs of the change

• People fear their self interests may be harmed

• People may have different perceptions of the change

• People just want to oppose their managers because they dislike the managers

One effective way to overcome the resistance to change is letting people participate in implementing the change.

• TRUE

• FALSE

________ is the conversion process used by an organization to transform inputs into outputs. (ONE WORD)

A change in __________ may be necessary if new equipment is introduced or new products are manufactured.

• human resources

• company location

• work processes

• organization policies

Making a change in _________ means altering the order of the workstations involved in a particular manufacturing process.

• input

• raw materials

• work location

• work sequence

Changing attitudes and values is one of the easiest things to do.

• TRUE

• FALSE

Business process change is also known as business process _______.

• reinnovating

• elimination

• reengineering

• development