Quiz Front Office Class

1. A person who provides an endless array of information on entertainment,

sports, amusements, transportation, tours, church services, and baby-sitting in a particular

city or town

• Reception

• concierge

• cashier

• bell captain

2. The supervisor of the bell staff

• Reception

• concierge

• cashier

• bell captain

3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

• amenities

• brownouts

• chain

• credit

4. A collection of accounts receivable of nonregistered guests who use the services of the hotel

• debit

• credit balance

• electronic key

• city ledger accounts

5. The control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis

• debit

• credit balance

• night audit:

• city ledger accounts

6. the person who takes and confirms incoming requests for rooms,

noting special requests for service; provides guest with requested information; maintains

an accurate room inventory; and communicates with marketing and sales

• general manager

• reservations manager

• front office manager

• manager’s report

7. the person responsible for leading the front office staff in delivering

hospitality

• general manager

• reservations manager

• front office manager

• manager’s report

8. prospective guests who have made a contract with the hotel for a guest room

• guest histories

• guaranteed reservations

• hotel broker

• house count

9. a room rate that offers one meal with the price of a room rental

• modified American plan

• continental breakfast

• European plan

• top down

10. a rate that quotes room charges only

• modified American plan

• continental breakfast

• European plan

• top down