INFOTE: Measuring the Success of Strategic Initiatives

It is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance

• Measuring Success

• Break-Even Analysis

• Defining KPI's

• Benchmarking

It is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action.

• Balanced Scorecard

• Critical Success Factor

• Benchmarks

• Management Information Systems

The _______ is responsible for collecting, maintaining, and distributing the organization's knowledge.

• Chief Information Officer (CIO)

• Chief Knowledge Officer (CKO)

• Chief Data Officer (CDO)

• Chief Technology Officer

They are quantifiable metrics a company uses to evaluate progress towards critical success.

• Critical Success Factors (CSF's)

• Metrics

• Key Performance Indicators (KPI's)

• Market Share

These are measurements that evaluate results to determine whether a project is meeting its goals

• Key Performance Indicators (KPI's)

• Metrics

• Critical Success Factors (CSF's)

• Market Share

These are crucial steps companies perform to achieve their goals and objectives and implement their strategies.

• Critical Success Factors (CSF's)

• Key Performance Indicators (KPI's)

• Metrics

• Market Share

Which is NOT an example of an MIS-related strategic position?

• Chief Information Officer (CIO)

• Chief Security Officer (CSO)

• Chief Financial Officer (CFO)

• Chief Privacy Officer (CPO)

Which is NOT an example of EFFECTIVENESS Metrics?

• Usability

• Customer Satisfaction

• System Availability

• Financial

Number of product returns, Average customer spending, Turnover rates of employees.

These are examples of _________.

• Critical Success Factors (CSF's)

• Key Performance Indicators (KPI's)

• Metrics

• Benchmarks

It measures the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

• Effectiveness MIS Metric

• Efficiency MIS Metric

• Key Performance Indicator (KPI)

• Metrics