HTM130 - TOPIC 1

Hospitality comes from the word “hospice” means House of Rest for travellers.

• TRUE

• FALSE

Hospitality is about treating the guest, visitors or strangers with liberality and goodwill.

• TRUE

• FALSE

Hospitality is the slowest growing industry in the world.

• TRUE

• FALSE

Hospitality Industry is all year round business that only close during festive season such as Chinese New Year and Christmas.

• TRUE

• FALSE

The period of time in which a customer directly interact with a service called as ‘service provider’.

• TRUE

• FALSE

Staff uniform is one of tangible elements in hospitality industry.

• TRUE

• FALSE

Guest will be frustrated if they receive the service below their expectation.

• TRUE

• FALSE

Service provided in tourism industry including guiding service and tour consultation.

• TRUE

• FALSE

Pineapple is hospitality symbol for Caribbean Islands’ attractions only.

• TRUE

• FALSE

Pizza Hut is an example of foodservice establishment in foodservice industry.

• TRUE

• FALSE