Calibration Week 4

What is the date range for the Extended Return Policy?

• October 1st to December 24th

• October 18th to December 24th

• October 1st to December 23rd

• October 1th to December 23rd

How long does it take the Unauthorized Form to be resolved?

• 1-3 BD

• 24-48 hours

• 24 hours

• We don't have that Form

The Shipper Modification Form can be used with:

• UPS, USPS and FedEx

• USPS, FedEx and UDS

• USPS and FedEx

• All the carriers

In which cases can we submit the Shipper Modification Form?

• Change shipping address and RTS

• Change shipping address, RTS , Hold for pick up and cancellation request

• Change shipping address, RTS and Hold for pick up

Where should we mark the double verification?

• Professionalism and Business Conduct

• Contact Management

• Policy and Procedure

• Ownership and Follow Up

In chats, it's necessary to send an extra script in case the chat gets disconnected?

• True

• False

What is the deadline for the customers to return items with the Extended Return Policy?

• Until Feb 1st,2022

• Until Feb 7th,2022

• Until Dec 31st,2021

• We don't have a deadline for the Holiday Season

What is the procedure to follow for a production ticket?

• Submit the ticket in Service Now

• Reach out CCL

• We don't use the production ticket anymore

• Reach out IST

Do the agents have to reach out IST for fraud orders?

• Yes

• No

In which cases "Phone order inquiry" is use as contact reason?

• When the customer asks for its notes

• When the customer wants to place an order over the phone

• When the customer can't add an item to the bag

• When the customer can't add the payment method at checkout

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5