OA211 - Ch 7 and 8 Review
Authored by Tonirose Concepcion
Business
University - Professional Development
Used 4+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bad news requires the appropriate "CEO". Where C stands for
Clarity
Compassion
Channel
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bad news requires the appropriate "CEO". Where E stands for
Equity
Empathy
Exercise
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bad news requires the appropriate "CEO". Where O stands for
Opportunity
Openness
Outline
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The preferred method for delivering bad news is
Phone/Video Chat
In person
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The _______ outline must be used when delivering bad news messages.
Sensitive
Inductive
Deductive
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Inductive outline, or the indirect outline has the details
First
Last
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When is it okay to use the deductive outline in delivering bad news? Choose all that apply.
When you have a close relationship with the person or want to demonstrate authority
Small matter is involved such as denying paperclips
Second response
Illegal/Unethical Acts
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