Sales Process (Mystery Shopping)

The "maximum" turnaround time for you to connect with a Jeep Web Lead prospect/customer after Jeep India call centre team transfers the enquiry to the dealership is _________

• 1 Day

• 2 Hours

• 3 Hours

• 4 Hours

After fixing an appointment with the new customer, a reminder is to be provided by the sales consultant to that customer __________ prior to dealership visit

• 3 Days

• 1 Week

• 1 Day

• 1 Hour

The reminder to the customer for his/her upcoming dealership visit can be done via ___________

• Phone Call

• SMS

• Whatsapp

• All of the Above

After negotiation and discussion of all particulars of the sale, the final price quote is to be provided ____________

• Verbally

• Handwritten on blank paper

• In typed documented format on dealership letter head (Proforma Invoice)

• None of the above

After dealership visit is done, before saying "Goodbye" to the customer, it is important that we _________

• Smile and Wave our hands

• Request permission for next follow up date

• Leave the customer at the discussion table

• Offer Refreshments

What is the correct medium for post dealership visit follow up with the customer ?

• Phone Call

• SMS

• E-Mail

• Ask for customer's preferred medium

During Product demonstration, it is important that you __________

• Finish quickly so you can attend a new customer

• Stay silent. The customer will explore the vehicle in his own unique way

• Actively participate in the presentation and link customer to specific features as per his need

• All of the above

The purpose of the Jeep Way Premium Sales Process and Soft Skills is to _______

• Provide not just “Best in Class Products”, but “Best in Industry Experience!”

• Ensure quality of the interface through various touch points during the sales process

• Achieve excellence with our internationally proven product range

• All of the above

Jeep-Life App is to be introduced to the customer at which part of the Jeep Way Process?

• Welcome Stage

• Need Analysis Stage

• Experience Stage

• Delivery Stage

A “PPF” is a _____________

• Prospect Profile Form

• Premium Price Factor

• Personalized Package Feature

• None of the above