Stellantis Obections and Rebuttals

Stellantis Obections and Rebuttals

Professional Development

8 Qs

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Stellantis Obections and Rebuttals

Stellantis Obections and Rebuttals

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer is interested in a new Dodge Charger SXT in white and would like to know if the dealership has that model and color in stock? How do you proceed?


Let the customer know the dealership gets new inventory all the time and we would be happy to have a sales specialist follow up to review availability. Then send a hot lead.


Let the customer know they can browse the inventory online themselves or call the dealership directly.


Invite the customer in to review their options and let the customer know we would be happy to have the dealership call prior to their appointment and confirm if they don't have what they are looking for.


Check the dealership's online inventory through the brand website to check and see if they have a white SXT.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer is interested in a new Jeep Wrangler but has some questions about all of the features and trim levels- how do you respond?

That is a great question for one of our Sales Specialists. I would be happy to have them follow up with you to review your options. Is this the best number to reach you?

Look up the trim levels on the Jeep Wrangler and review the options with the customer.

That is a great question for one of our Sales Specialists- when is the soonest you can come in and review your options? Today or tomorrow?


Advise that the customer visit the Jeep website to research the trims and options before coming in.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer is interested in the vehicle but states they have some concerns regarding their credit. How do you handle this?

Let the customer know that we will pass along their concerns and have a finance specialist follow up then send a hot lead.


Let the customer know that the the dealership does work with many different lending institutions; some that even help re-establish credit if that’s what necessary and invite them in to review options.


Ignore the customer's concerns and invite them in to the dealership to review their options.


Let the customer know they can submit an application online, then thank them for their time and dispo as working with dealer.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer is interested in the vehicle but states they have some concerns regarding their credit. We invite them in and they decline and ask if someone can review their credit over the phone first. How do we proceed.

Inform the customer that they will need to come in


Let the customer know that we will pass along their concerns and have a finance specialist follow up then send a hot lead.

Provide the customer with the phone number to the dealership

Advise they fill out a credit application online

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer states they are no longer looking for a new Chrysler Pacifica and are considering a pre-owned. How do you proceed?

Confirm the price range they are looking for and invite them into the dealership

Let the customer know that the inquiry was for a new model- thank them and dispo not interested

Confirm the price range they are looking for and let them know a sales specialist will follow up then send a hot lead

Let the customer know they can browse the inventory online

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer would like to visit the dealership with her husband this upcoming weekend but is not sure of an exact time- how can you handle this?

Say no problem and let the customer know they can walk in anytime on Saturday

Ask if they will visit in the morning or afternoon and let the customer know we can schedule a tentative appointment for this Saturday

Let the customer know we will have someone from the dealership call on Friday and set up a time from there

Give the customer the direct number so they can call once they have a better idea of their schedule

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The customer states they are no longer looking for a new Dodge Challenger and are considering a pre-owned. We invite them in and they decline and would like to review pricing before coming in. How do you proceed?

Let the customer know they can browse the inventory online


Let the customer know that the inquiry was for a new model- thank them and dispo not interested

Let the customer know that we will pass along what they are looking for and have a pre-owned specialist follow up then send a hot lead.

Provide the customer with the phone number to the dealership

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