Jaimi M.-Chapter 5: Introduction to the Lodging Industry

Which type of hotel offers more basic services with an economical mindset?

• Select service

• Limited service

• Convention

• Boutique

At a property, who would replace the general manager when he or she is not available?

• Guest service manager

• General manager

• Assistant general manager

• Director of human resources

What is a timeshare residential?

At the property level, who has the highest rank?

• General manager

• Manager on duty

• Chief engineer

• Director of human services

Which type of hotel provides guests with a complete list of amenities and services beyond accommodations?

• Motel

• Select service

• Full service

• Limited service

The three primary market segments are _____________, __________, and ____________________.

What is a suburban hotel?

• A mid-size to large hotel in the center of a city

• A small to mid-size hotel located in an area outside the city

• A mid-size hotel located off a highway or interstate exit

• A small to mid-size hotel located on the grounds of an airport

Which hotel division is responsible for recruiting, hiring, training, and developing employees?

• Front office

• Sales and marketing

• Uniformed services

• Human resources

What rating systems does the U.S rely on?

Travelers looking for recreational activities and entertainment should stay at which type of hotel?

• Extended stay

• Resort

• Luxury

• Select service