
Onboarding day 4
Authored by Angie M
Special Education, Specialty
Professional Development
Used 63+ times

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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct workflow for hotel assistance.
- Ask if they are interested in a hotel booking
- Collect the preferences
- Advise the customer to book it online
- Collect customer's preferences
- Advise them to book a hotel online
- Ask if they are interested in a hotel booking
- Collect the preferences
- Run a search, and return to the customer with hotel quotes
Redirect them to the supervisor or support team.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The hotel product can be added to a BOOKED or SOLD lead.
Yes
No
Only the supervisor can do it
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is mandatory to mark-up hotel options.
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many departments do the sales agents interact with?
5
7
6
8
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer Service is important for:
ensuring that money is made.
ensuring that customers are satisfied.
helping business to become popular.
helping travel agents with price quotes.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer has check-in issues (where and how to check in), he/she is transferred to:
Customer Support
Sales Department.
Exchange
Ticketing
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fraud Preventions deals with:
Refunds
Adding more people to reservation
Payment transactions, small amount confirmation, CC declined (not issued ticket).
Exchanging tickets
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