Professional Tools Shipping Issue

Which of this item is not essential for Shipping Investigation

• Shipping Class

• Shipment Number/Packing Slip

• Proof of Delivery/BOL

• Item Number and Quantity

This is the type of shipping issue when customer received an additional quantity of the item they have ordered

• Shortage

• Wrong Item Shipped

• Overage

• Lost in Transit

Customer ordered item 47745. The package shows 47745 but when they opened it the item was 47750. Below are essential steps on rectifying this issue except for one.

• Process RGA if necessary

• Ask NADC to check remaining stocks of 47745 if what inside the package is correct

• Process the Re-Order without any confirmation from NADC

• Ask for pictures if available

For concealed shortage, if the missing part is below $50.00, CS will ____________

• will credit the missing part

• will ship the missing part for zero price

• will process credit and reship for the missing

• ask Tech Team to process S5

Do we need to call the Carrier for any possible Lost in Transit Item?

• Yes

• No

Distributor A claimed they received the PO of Distributor B. They claimed that the shipping label is address to them but the packing slip and items inside are for Distributor B. What do you call this shipping Issue?

• Lost in Transit

• Ship to Wrong Customer/Mis-ship Items

• Overage

• Shortage

If Distributor A received the package of Distributor B. The shipping label clearly indicates that the package is for Distributor B. What you will need to do?

• Process Credit and Reship to Distributor B

• Process Debit and RGA to Distributor A

• Ask Carrier to pick-up and deliver to the correct address

• Ask Distributor A to keep

Do we assist Shipping Issues reported by Canadian Distributors?

• Yes

• No

When placing a reorder, credit or debit all are essential except for:

• PO number

• Item number

• Price effectivity Date

• UPC number

For Overage Item and the customer wants to keep the item. What is the correct process to rectify the issue?

• Process Debit and Credit

• Process Credit and RGA

• Process Debit Only

• Process Debit and RGA