ITIL Know the purpose 15 ITIL practices

The purpose of THIS practice is to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.

• 5.1.6  Organizational change management

• 5.1.13  Supplier management

• 5.1.1  Architecture management

• 5.1.14  Workforce and talent management

The purpose of THIS practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

• 5.1.8  Project management

• 5.1.2  Continual improvement

• 5.1.7  Portfolio management

• 5.1.9  Relationship management

The purpose of the [?] practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, and practices, or any element involved in the management of products and services.

• 5.1.4  Knowledge management

• 5.1.2  Continual improvement

• 5.1.1  Architecture management

• 5.1.13  Supplier management

The purpose of THIS practice is to plan and manage the full lifecycle of all IT assets, to help the organization: 

● maximize value

● control costs

● manage risks

● support decision-making about purchase, re-use, retirement, and disposal of assets

● meet regulatory and contractual requirements. 

• 5.2.6  IT asset management

• 5.2.11  Service configuration management

• 5.2.13  Service design

• 5.2.10  Service catalogue management

The purpose of THIS practice is to systematically observe services and service components, and record and report selected changes of state identified as events. This practice identifies and prioritizes infrastructure, services, business processes, and information security events; it also establishes the appropriate response to those events, and conditions that indicate potential faults or incidents. 

• 5.1.11  Service financial management

• 5.1.5  Measurement and reporting

• 5.2.7  Monitoring and event management

• 5.1.4  Knowledge management

The purpose of THIS practice is to make new and changed services and features available for use. 

• 5.2.12  Service continuity management

• 5.2.4  Change enablement

• 5.3.1  Deployment management

• 5.2.9  Release management

The purpose of THIS practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them. 

• 5.2.11  Service configuration management

• 5.1.11  Service financial management

• 5.2.12  Service continuity management

• 5.2.17  Service validation and testing

The purpose of THIS practice is to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging. 

• 5.2.17  Service validation and testing

• 5.2.4  Change enablement

• 5.3.1  Deployment management

• 5.2.10  Service catalogue management

The purpose of THIS practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. 

• 5.1.12  Strategy management

• 5.2.9  Release management

• 5.1.2  Continual improvement

• 5.2.4  Change enablement

The purpose of [?] is to protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects such as authentication (ensuring someone is who they claim to be) and non-repudiation (ensuring that someone can’t deny that they took an action).

• 5.1.3  Information security management

• 5.2.11 Service configuration management

• 5.3.1 Deployment management

• 5.2.6 IT asset management