Business IGCSE Definitions to Learn S2Ch09

(a)   is the information or instructions being passed by the sender to the receiver.

(a)   is between members of the same organization.

(a)   is between the organisation and other organisations or individuals.

(a)   of the message is the person starting off the process by sending the message.

(a)   is the method used to send a message; for example, a letter is a method of written communication, and a meeting is a method of verbal communication.

(a)   is the person who receives the message.

(a)   is the reply from the receiver which shows whether the message has arrived, been understood, and, if necessary, acted upon.

(a)   involves a message which does not call for or require a response.

(a)   is when the receiver gives a response to the message and there is a discussion about it.

(a)   is when messages are sent through established channels using professional language.