Root Cause Analysis

Which is NOT a reason for using a structured, systematic approach to problem-solving?

• to ensure accountability of the top management

• to help manage the group process

• to build a convincing case for change

• to ensure consistency

Defining the problem is the primary step in the problem-solving cycle.

• TRUE

• FALSE

(a)   an iterative four-step problem-solving process typically used in business process improvement, also known as, the Deming Wheel.

Select the 3 common mistakes in problem identification

• A problem that cannot be managed or controlled.

• Decision making based on data, rather than hunches.

• The Problem that is not investigated through RCA.

• A problem that talks about people.

The principle in problem identification that known as the 80/20 principle.

• The Pareto Principle

• The Triple Constraints Principle

• The Control Point Principle

• The Pop-up Principle

This problem-solving principle suggests that something is a problem if it affects the element of TIME, COST, and PERFORMANCE.

• The Pareto Principle

• The Triple Constraints Principle

• The Control Point Principle

• The Pop-up Principle

This principle means that you only act on problems only during certain periods; when your first think of the problem, get an early warning sign, and when it actually happens.

• The Pareto Principle

• The Triple Constraints Principle

• The Control Point Principle

• The Pop-up Principle

This principle suggests that solutions yield problems of their own.

• The Pareto Principle

• The Triple Constraints Principle

• The Control Point Principle

• The Pop-up Principle

(a)   defined as the process of identifying the basic or causal factors that underlie variation in performance. It is considered a critical and vital stage in the problem-solving process

Select the characteristics of Root Cause Analysis

• Focuses on systems, not on people

• Multidisciplinary

• A positive approach to system changes

• Helps in identifying risk-prone or weak points in the process