OH W47

OH W47

1st - 3rd Grade

7 Qs

quiz-placeholder

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OH W47

OH W47

Assessment

Quiz

Specialty

1st - 3rd Grade

Practice Problem

Medium

Created by

Ewa ewpopla

Used 2+ times

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7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the DR case with forged documents is reopened for the 3rd time with the same documents, we

send PA - Rejected case blurb

send PA - Final Rejection blurb

send PA - Multiple Reopens blurb

resolve the case without any communication

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When, while processing an Appeal Case, we notice a conflicting information in DP/ CSI about the material, we...

send PA – Jewelry – Documents Missing for safety reasons

send PA – False Positive blurb for better Seller experience

send PA - Jewelry - Appeals General Inquiry blurb to direct the seller to Amazon helpdesk

send PA - EU - Material/Content Mismatch blurb

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

[DR] How do we proceed if we encounter a related case resolved as False Positive?

We resolve our case as FP without classifying the ASIN

We classify the ASIN on our own and contact the owner of the related case if our decision is different

We send PA - EU - Product Mismatch Declaration/Test Report/ Detail Page/CSI blurb

We send PA - EU - ASIN Already Approved blurb

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Please classify the ASIN [FP/TP]

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Please classify the ASIN [FP/TP]

6.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

1. We incorrectly requested documents, although the case should have been accepted after the initial contact

2. We reviewed the same documents once again and accepted the documents

What reason code should be used?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the seller provided documents in multiple attachments, we..

can approve such document only if there is a clear link between pages and it meets the requirements

send PA - Rejected Case blurb

send PA - Attachment Damaged/Corrupt password protected blurb

none of the answers is correct

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