EXTERNAL INFLUENCES ON BUSINESS

____ is the exchange of facts, ideas, wishes and attitudes between or among persons.

• Communication

• Imagination

• Relation

How many factors influence business communication?

• 6

• 12

• 8

Several factors can distort the meaning of a message in business

• True

• False

Does the educational and intellectual difference influences the meaning of communication?

• False

• True

Which one corresponds to cultural diversity?

• When people from different cultural backgrounds communicate the chance of misunderstanding and wrong interpretation of the message is higher.

• Communication in business also fails when people assign different meanings to the same word. Such a misunderstanding happens when technical words or jargons are used.

• The experience of previous communication strongly determines the effectiveness of further communication between the same sender and receiver.

Can informal groups based on religion, gender and age could affect business communication?

• True

• False

Superiors usually pay more attention to any message from their subordinates.

• True

• False