CS Ch.4 Store Operations

___________ is knowing what you have, how much you have and anticipating when you will run out.

• A- Loss Prevention

• B- Purchase Order

• C- Inventory Control

• D- Shrinkage

Having candy at the checkout counter, holiday displays near the front entrance or a mannequin dressed with a handbag, shoes and accessories is an example of what?

• Lifestyle Merchandising

• Suggestive Selling

• Visual Merchandising

When a customer is deaf, lip reading is the best way for them to understand you.

• True

• False

When communicating with a customer who is blind or has a vision impairment, you should always talk loudly so that can can hear you better.

• True

• False

When a customer is in a wheelchair, it is a good idea to sit down and get on eye level with them.

• True

• False

When communicating with customer who has developmental disabilities, it is best to simplify your language and reduce your speed so that they can understand you better. You want to keep your language at a “preschool” level.

• True

• False

What fraction of disabilities are NOT OBVIOUS?

(a)  

What percentage of Americans have some sort of disability? (a)   .

If you do not understand a customer, you should nod your head and pretend that you do.

• True

• False

If you promise to call back a customer, but you were not able to find the answer to his/her question, it is okay if you do not call them back. The customer will understand.

• True

• False