
POB - Unit 1- 1.04
Authored by Ayush GreenLevelHS
Business, Professional Development
6th Grade - Professional Development
Used 1+ times

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8 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is customer relations?
The employees closest clients
The relationships customers hold with other people
The way businesses and its employees interact and communicate with its customers
The customers' family and friends
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Why is customer service so important?
It helps develop a bond of trust and partnership between business and customer
None of these answers
Business can take loans off of customers through very heavy purchases
Allows company to get customer feedback, and improve their business
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are ways to get a customer to come back to your business again?
Be overly talkative and disrupt the customer
Ask them if they need help with anything; be very attentive
Greet the customer with a smile as they enter
Show low energy and be distant
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a step you should follow when developing great customer service?
Make sure to promise what you can deliver
Set high standards and work towards achieving them
Show thanks and gratitude towards the customer
Get distracted from the customer and not pay attention to them
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Rachel is a new employee an experienced receptionist at a sales company. One day, an angry customer comes in to file a complaint. Rachel listens attentively, and promises to do what she can to get this complaint to the higher ups, and thanks them. What customer service techniques did Rachel display?
Connecting with the customer
Discovering their need
Setting fair promises
Thank the customer
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does it mean to follow up with a customer?
Listen to them
Make sure quality service was provided
Figure out their needs
Follow the customer's personal life
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why would lack of customer service negatively affect your business?
Customers won't want to come back to your business
Customers could leave negative reviews, affecting other potential customers decision in coming to your business
Customers will most likely go to a competitors business instead of your, potentially putting you out of business
It wouldn't because customers don't care about customer service
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