Managing Conflict

Which of the following statements is true?

• Conflict is often caused by external forces

• Your upbringing determines the decisions you make

• People around you are an indication of your conflict resolution style

• Voice and body language can often reveal defensiveness

Which conflict stage is NOT discussed?

• Disagreement

• Defensiveness

• Denial

• Destabilizing

The biggest culprit for conflict is ...

• Money

• Experience

• Intelligence

• Emotions

Which of the following are principles of Conflict Management (hint: multiple answer)

• Clarity drives motivation

• Confidence and control

• Community matters

• Connection before correction

• Choice to make

The 3 steps to manage emotions are ...

• Acknowledge, Brainstorm, Choose

• Define, Derive, Design

• Recognition, Reflection, Regulation

• Reset, Recharge, Restart

Which is NOT part of emotion?

• frequency

• intensity

• trigger

• reason

Which accurately describes Choose stage?

• Choose the option which makes everyone happy

• Pick a solution which everyone can live with it and move along

• Choose a solution that will result in zero conflict

• Pick the option that quickly solves the issue and move on

Which of the following is NOT in the ABCDE of Conflict Resolution (hint: multiple selection)

• Evaluate

• Determine

• Consequence

• Brainstorm

• Acknowledge

What is people more likely to remember?

• A great idea you shared

• Your important message to them

• A fantastic thing you did for them

• The way you made them feel

Which of the following is not a reason to manage conflict?

• So that conflicts do not occur anymore

• For workplace harmony

• To defuse tension and prevent escalation

• To strengthen relationships and collaborations