Policy and Procedures LACAR

I am Colombian and will be departing on a cruise out of Miami, FL. Can you please advise if my unvaccinated child who will be 6 at the time of boarding can take his pre-cruise test on boarding day?

• Yes, he can.

• No, he cannot.

I am Mexican, and I’m considering a cruise that departs out of Galveston, TX. I have the Sinopharm vaccine, can you advice if it will be accepted so I can proceed to book my cruise?

• No, that vaccine is not accepted by the CDC.

• Yes, you will be able to board our cruise with that vaccine.

I will be departing on 08/02/22 and would like to change my sailing date to 12/31/2022. Can you advise if there will be a fee?

• No, there will not be a fee as you are covered by our CWC Policy.

• Yes, there will be a fee as your sailing is not covered in our CWC policy.

The guest has a cruise that departs on 04/30/2022 and decides to cancel 3 days prior sailing, what is the correct procedure to follow?

• Cancel the reservation as normally.

• Add the VB code and do not cancel the reservation.

• Add the VB code and do not cancel the reservation but cancel any cruise complements added.

I made a reservation with a travel agency and would like to know the total amount for my refund and when will it be processed. Please confirm if this information can be shared with the guest.

• Provide the information to the guest.

• first complete verification process and then provide the information to the guest.

• No, this is financial information that must be addressed with the travel agency.

A guest who is the contact person on the booking calls in requesting to cancel the reservation as his friends will no longer be able to travel. Can this request be processed, or should we request for one of the passengers to call in to proceed with the request?

• Yes, as the person calling is the contact name on the booking, we may cancel.

• Inform that he cannot process that request as he is not a passenger on the booking.

Can you advise the change that was done to the SY that is set to depart on 01/08/22? I received an email advising of an itinerary change however, I am not able to find further details.

• This information was emailed to you, please review your spam folder.

• You can find this information in our website where you will clear any doubts.

• The cruise will no longer visit Labadee, Haiti instead, it will be cruising for that day; also, San Juan Puerto Rico was changed and will now it stop in Phillipsburg, St. Marteen arriving at 8:00 AM and departing at 6:00 PM.

• The cruise will now depart at 6:00 PM and it will no longer visit Labadee, Haiti instead, it will be cruising for that day; also, San Juan Puerto Rico was changed and will now it stop in Phillipsburg, St. Marteen arriving at 8:00 AM and departing at 6:00 PM.

My final payment date was on 11/15/2021 and my cruise is set to depart on 12/15/21. I’m on your website and I see that there is a lower cost. Can you advise what I can do to take advantage of the new cost? And what steps should I take to make this happen?

• Yes, we can update the price in your reservation.

• Unfortunately that option is no longer valid as you are within your final payment date.

• As we are inside final payment the 100% difference will be provided as a non-refundable OBC

I have a cruise that is set to depart on 04/01/2022 and I see that there is a lower cost, can you apply the best price to the reservation?

• We cannot change the price but we can give you a non refundable OBC for the difference of the price.

• Unfortunately we do not provide that option.

• Yes, as we are not within the FPM we can.