CLIENT COMMUNICATON SKILLS

True or False: Communication is more than just talking face to face?

• True

• False

What body language shows you are listening?

• Turning away from speaker

• Nodding and making eye contact

• Looking out the window

Is text messaging an acceptable form of communication?

• Yes, by using emoji's

• Yes, it should be a preferred choice when making arrangement

• Yes, in certain circumstances

How can a person correctly communicate?

• Speaking

• Texting

• Email

• Phone

• All of the above

When communicating with the CLIENTS, you should

• not pay attention to the speaker's body language or gestures

• try and do most of the talking

• pay attention to the speaker's language and gestures

• none of the above

Is email a method of communication

• Yes
• No
• Maybe
• I don't kow

Making eye contact is a form of body language.

• TRUE
• FALSE

Communication is the process of sending and receiving messages 

• true 
• false

Good listening skills include:

• a message, a sender, and a reveiver.

• labeling, cultural sensitivity, and talking slowly.

• verbal message, written communication and a receiver

• showing interst, hearing the message, and not interrupting

Good listening skills include what?

• Smiling and waving at people

• Yelling loud at people

• Writing in slang.

• None the above.