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Dexia 2.1 - DBS Transformation

Authored by Cécile JEAN

Professional Development

Professional Development

Used 3+ times

Dexia 2.1 - DBS Transformation
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5 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Who is a competitive threat to DBS according to its CEO? (multiple answers)

GAFA

Fintechs

Cryptocurrencies

Other big banks (HSBC, JPMorgan, BNP Paribas, etc…)

BATX

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are key success factors of DBS which enabled them to transform into a “22,000 people startup” ? (multiple answers)

It fired people who didn’t have an entrepreneurial mindset

It acted on 2 levels : IT transformation and customer experience redesign

It was led by the CEO with a strong vision on transformation

It redesigned its office to look like Google office

It gave compulsory trainings in digital (AI…), design thinking and agile to all employees of the bank

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The 4D framework was a key initiative inspired by design thinking put in place at DBS to better understand and empathize with its customers, what does it stand for?

Define, Delegate, Develop and Deliver

Discover, Define, Develop and Deliver

Discover, Define, Delegate and Develop

Define, Develop , Discover and Deliver

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

DBS was the first large traditional bank to launch

A chatbot

A cryptocurrency exchange

A 100% digital insurance

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

DBS launched its Open API platform in November 2017, what are some of the use cases? (multiple answers)

Quick property loan eligibility

Pay with DBS payment app at McDonald’s

Store cryptocurrencies

Cash withdrawal from newsstands

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