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Doorstep Repairs

Authored by Rose russell

Professional Development

KG - Professional Development

Used 1+ times

Doorstep Repairs
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10 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How does an in warranty repair differ from out of warranty?

in warranty is Chargeable

in warranty is not chargeable (excluding Physical Damage)

Out of Warranty is not chargeable (excluding physical Damage)

out of Warranty Repair is chargeable

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can we take payments from a customer for their phone repair if out of warranty?

yes

no

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the website used for an out of warranty repair?

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must we do before we can book a doorstep repair?

Check if that service is available to them first

Offer this service

transfer to different department

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What needs to be removed before the engineer looks at the device?

Samsung account & Google Account

Screen Lock

Sim Card, SD Card if applicable & Phone cases

Pictures & Media

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What Tool do we use to check if Doorstep Delivery is Available?

Coverage Checker

ASC Locator (in LUCID)

Samsung Website

Samsung repair website

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What ref number do you give the customer once a repair has been booked?

SO - Service Order number

BP - Business Partner Number

SR - Service Request Number

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