Weekly Quiz customer service 2/4/2022

When a service advisor writes a repair order,he/she should

• list the estimated cost of replacement parts

• list the estimated the cost of labor

• have the customer sign the work order

• all of the above

Fleet servicing requires that accurate maintenance logs be maintained on a vehicles. Why?

• The logs keep maintenance cost as low as possible

• The logs prevent breakdowns and lost of time

• The logsaid in scheduling maintenance and repairs

• all of the above

When filling out a work order,the technician should

• fill out any safety problems found

• give a clear description of what was found wrong with the vehicle

• give a clear description of repairs where made

• all of the above

The service charge for a repair that requires 7/10 of an hour at 60.00 per hour would equal

• $28.50

• $34.40

• $42.00

• $72>10

A common difficulty when diagnosing a vehicle concern reported by the customer is the

• repair cost is too low

• concern is not accurately described on the repair order

• customer's insistence for the use of non-factory parts

• service adviser inability to quickly recognize the vehicle concern

Interviewing the customer prior to servicing his/her vehicle is

• unnecessary for complete service

• misleading

• necessary to determine the concern

• a courtesy used in good salesmanship

Used engine oil should be disposed of by

• flushing it down the drain

• putting it into containers and then into the trash

• properly storing it until it can be picked up by a proper disposal company

• spreading it on dirt roads

Before using unfamiliar chemicals and products,the technician should first

• ask a co-worker how to use the chemicals and products

• read the material safety data sheet (MSDS)

• ask the parts person for safety tips

• put on protective gloves and safety glasses

A mechanic works flat rate at a shop where the labor rate is 75.00 dollars per hour.The mechanic receives 40 percent and the shop receives 60 percent.What is the mechanic's portion if he completes a job which takes two hours?

• $40.00

• $50.00

• $60.00

• $70.00

What digit of the vehicle identification number (VIN) is used to determine which engine is in most vehicles

• first

• thrid

• eighth

• tenth