Hospitality Practices Safety

What is Hospitality?

• a generous and friendly treatment of visitors and guests or hospitable treatment

• the friendly and generous reception and entertainment of guests, visitors or patients

• A the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests, visitors, or strangers.

• The provision of generous and friendly treatment when receiving care in a Hospital setting

What are the FOUR sectors of the Hospitality Industry?

• Food

  Beverages

  Travel

  Entertainment

• Food and Beverages

  Transportation

  Travel

  Accommodation

• Travel and Tourism

  Food and Beverages

  Lodging/ Accommodation

  Recreation/ Entertainment

• Travel and Tourism

  Theme Parks

  Accommodation

  Entertainment

Which of the following is NOT a service in the Hospitality Industry?

• Hotel Accommodation

• Flight

• Restaurants

• Retail

Which sector of the Hospitality Industry is pictured here?

• Entertainment

• Food and Beverage

• Lodging

• Travel

When a guest at a restaurant asks for a recommendation, employees should:

• Recommend the option that is most expensive

• Avoid making any recommendations in case you disappoint the customer

• Ask the manager or supervisor to help

• Find out the sorts of things the customer is interested in and recommend accordingly

A customer who suffers from Coeliac disease asks for a recommendation from the menu. Which of the following meals would be most appropriate to offer?

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Which of the following personality traits are appropriate for a Hospitality Worker (Choose ALL responses that are appropriate here - may be more than one)!

• Patient

• Short-tempered

• Nervous

• Good humoured

Which of the following pictures are examples of 'front-of-house' workers in the Hospitality Industry (there may be more than ONE so choose ALL that apply)

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Which of the following are examples of 'back of house' staff in a restaurant (HINT: there's more than one correct answer here - choose ALL that apply)

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What does the acronym WHS stand for?

• Workforce Health and Safety

• Workplace Health and Safety

• Workplace Health Standards

• Workforce Health Standards