Cap. I . Servicio al cliente Quiz 2
Authored by Gerardo Velasco
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University - Professional Development
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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Tres clases de clientes internos:
2.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
JOHANNESBURG en alfabeto aeronáutico es:
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Tipos de cliente externo:
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Identifique el siguiente código en roster IST-BOG-PTY con descanso en el segundo tramo:
Layover en Ciudad de Panamá
Layover en Estambul
Stopover en Ciudad de Panamá
Layover en Bogota y stopover en Ciudad de Panamá
5.
FILL IN THE BLANK QUESTION
2 mins • 1 pt
Para poder dar un servicio al cliente integro debemos saber manejar nuestras emociones, es por ello que debemos identificar con claridad los siguientes aspectos:
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Es la base de las buenas interpretaciones entre el cliente y el asesor de servicio al cliente:
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Dentro de la comunicación intervenimos de la siguiente manera: __% Escuchando __% Hablando __% Leyendo __%Escribiendo
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