Travel Partner Gina is requesting to add 2 more guests to her clients' double reservation. When you try to max out the stateroom you notice the price code is no longer available. She is concerned how this will affect the existing guest.

Gia, there is no need to worry we will protect the rates on guest one and two however, guest three and four will pay prevailing rates.

Gia, there is no need to worry we will protect the rates for all the guest to what the rates were when you initially created the reservations.

Gia, there is no need to worry everyone will be price protected to pay the third/fourth rate. If anyone cancels the rates will go to prevailing.

Gia, I will be happy to cancel and rebook all your guest at once, this will ensure everyone is getting the prevailing rates.

Travel Partner Paula would like to make the deposit payment on a reservation within her group. She provides the following credit card information: Card Holder: Paula Patterson Card Type: VA Card #: 4387 7511 1111 1111 Exp Date: 12/24 Prior to processing the payment, what would you need to verify?

Verify that the DOB, Zip Code, and Pre-Cruise Info are complete; and if Paula Patterson, or a family member, is on the reservation.

Verify if the spelling of the names on the reservation match the credit card being used.

Verify the special needs and that the default email address is correct for the booking within the group.

What is the process of reordering docs?

Click the Document Icon, Locate correct booking ID, Rick-click and Select Reorder Docs, Type LMCC in the popup window, Press Enter

Type LMCR in the popup window, Press Enter, Click on the drop down menu next to the guest and select Edocs, Click on Functions and select More Options

Type LMCC in the popup window, Press Enter, Click on Functions and select More Options

Travel Partner Mar would like a report for her group. She would like to see if we have a report that lists her guests by the type of stateroom they booked and the dining time they are assigned. What report would you send to Bernadette?

Group Guest Manifest by Category

Group Guest Manifest by Last Name

Travel Partner Nieva requested a refund of $600 because she double charged her clients' card. The refund is going back to VA 4532. Select the appropriate remark to enter in the Service History.

OVP REQ of $600 to VA 4532 per TP Nieva double charge guest credit card

OVP PST of $600 to VA 4532 per TP Nieva double charge guest credit card

Per TP Nieva request OVP of $600

OVP REQ $6000 to VA 4352 per TP Nieva double charge guest credit card

Travel Partner Connie would like to transfer a booking into her group. The booking has Cruisecare Travel Protection and prepaid gratuities. What should you do to ensure that the booking retains both options once it is in the group?

Allow both options to fall off during the transfer process. Add prepaid gratuities once the booking is in the group and advise Connie the Cruisecare will be added back on within 1-2 business days.

Allow both options to fall off during the transfer process. Add prepaid gratuities once the booking is in the group and request Cruisecare through the webtool. Advise Connie it will be added back on within 1-2 business days.

Allow both options to fall off during the transfer process. Advise Connie that the prepaid gratuities and the Cruisecare will be added back on within 1-2 business days.

Allow both options to fall off during the transfer process. Request Cruisecare through the webtool and advise that it and the prepaid gratuities will be added back on within 1-2 business days.

Travel Partner Mary adds 2 double occupancy bookings to her group. After attempting to balance her group in the Dining Avail screen, it is determined the passenger count is off and the group is corrupt. Where would you go to next to balance the group?

Go to the Main Menu, and select Group Inventory Balancing

Re-Create the Group and special fare

Call RSS, and they will escalate to IT if needed

Go to the Main Menu, and select Group Air Balancing

Travel Partner Leila has 20 sold staterooms in her group. Based on the standard TC ratio, she is earning 2 credits; however, she would like to earn more. Which of the below statements can you advise Leila?

GAP points can be used to lower the Tour Conductor ratio

Your Sales representative can assist with changing the default TC for your agency

You cannot change the amount of earned TCs

Tour Conductor credits can only be increased by selling additional staterooms.

Travel Partner Ashley calls extremely frustrated because the funds on one or her reservations within the group were not cross-referenced correctly. Ashley advised that the payment made for reservation 123456 should have only gone to the first guest. In order, what are the steps you would take to cross-reference the funds correctly?

Select both guests to uncross-reference the funds, Right click and select delete, Highlight the guest to cross-reference the funds, Right click and choose select , Enter the amount to be cross-referenced , Select OK, Select F2 to Post

Right click and select delete, Right click and choose select, Enter the amount to be cross-referenced , Select F2 to Post

Highlight the guest to cross-reference the funds, Right click and choose select , Select F2 to Post

TP Sasha wants to add GTP to her entire group but does not have names yet, what would you advise?

my apologies I am not able to confirm GTP on the group without names. I would be happy to remark the group, this will prompt the next agent to add it once you call back with names.

my apologies I am not able to confirm GTP on the group without names. I would be happy to remark the group, however, you will have to send a follow-up email to your Partner Advocate with the request.

I will be happy to process your request. I will leave the GTP at group level. Please call us back with the names to add the cost to the bookings. I will also remark the group with your request.

Travel Partner Nikki repriced one of her group reservations, the rate has increased. What should you do to ensure the correct GTP rate is applied to the booking?

Quote the updated GTP cost and contact the GTP desk to get the correct charges applied.

Quote the updated GTP cost and send an email to celebrityGTP@celebrity.com , the GTP team will make the adjustments and send the updated confirmation.

Quote the updated GTP cost, cancel the existing rate through the webtool and submit for an update. Once completed a confirmation will be sent.

Travel Partner Flavio is requesting to add a Family Oceanview w/Veranda to her group. What steps should be taken to check availability?

From Groups Review Maintenance: Click on the Green Door -> Disabled Cabins -> Type in the category you are looking for -> BSF room will display

From Multiple Category Availability: Right Click and select View Cabin Pricing -> Click All Cabins -> Look for rooms with BSF in the Stat column

From Bookings Amendments: Cabin Availability -> Click All Cabins -> Look for rooms with BSF in the Stat column

Travel Partner Betty calls to create a group for next year. After creating the group, Betty would like to know when she will receive her group confirmation. What will you advise Betty?

Your Group Confirmation will be automatically sent within 24 hours

Your Group confirmation will be sent in 5-7 business days

Your Group Confirmation will be automatically sent within 48 hours

You will need to call back tomorrow to request your Group Confirmation

Travel Partner Jeff is booking a group of 24 guests and is unsure what the best dining option would be for them. They would like to dine together some nights, but would also like to do their own thing on some evenings. They like the appeal of Celebrity Select, but are unsure if it’s the best fit for their group. What would you advise Jeff?

Traditional seating would be the best option, allowing the guests to have assigned seating in the main dining room each evening. They would be able to sit together on the nights of their choosing and be able to utilize other dining options, apart from the main dining room, on any other evening at their leisure.

Not selecting a dining option would work best for the group. They should instead utilize our Specialty Restaurants to dine together on some evenings, and use the Oceanview Cafe on other evenings.

Celebrity Select would be the best option, allowing the guests to choose what nights they would like to sit together, and what time they would like to dine, while still allowing flexibility to dine in other locations, or other in the main dining room, on other evenings.

The group would have to choose one of the traditional seating options and would be required to dine together each evening of the sailing since Celebrity Select is not available for groups.

Travel partner Kiki would like to upgrade her client's reservation to a higher category after final payment. The new category is a base of $894 per person and the original rate on their booking is $1056 per person. What do you do?

Offer a complimentary upgrade with no reduction in cost. Special fare the booking up to the rate they were originally holding.

Add an OBC to the booking for the difference between the new and original rates.

Advise Kiki that no changes are allowed on the price of a booking after final.

Set up a refund for the difference between the original and new rates.

In order to successfully complete swapping the below staterooms what should be done?

Press swap, then select yes and press enter

Press F9, and then select swap the bookings

Press swap, then select no and press enter

Press Ok, then press swap and then enter

Travel Partner Grace is calling to advise that she made a payment online and closed her browser before being able to allocate her funds. You advise Grace that you would be happy to assist her with the cross referencing of her funds. Based on the below screenshots, what amount would you enter for each field to correctly cross reference the funds? Please note, indicate the amounts which would pay the booking to gross.

Val ADD 55.00 each Amtx: 2119.53 each

Val Add 0.00 each Amtx: 4329.06 each

Val Add: 55.00 each Amtx: 900.00

Travel Partner Jessica called in to tag her guest for dining they are a celebrating a birthday on board and they would like to have the same waiter each night. Use the screenshot below to select the most appropriate response.

Jessica, I see the majority of the dining seats held is for Celebrity Select. Since your group will be larger than 10 people we will not be able to seat them together. I would recommend switching to 6:00 pm, this way you will be able to tag the reservations.

Jessica, I see the majority of the dining held is for Celebrity Select. Since your group will be larger than 10 people we will not be able to seat them together. You can send an email to celebritydining@celebrity.com to have your request confirmed.

Jessica, I see the majority of the dining seats held is for Celebrity Select. Since your group is larger than 10 we will not be able to seat them at one table. We could split the group in two and have them seated next to each other.

Jessica, I see the majority of the dining seats held is for Celebrity Select. Since your group will be larger than 10 people we will not be able to seat them together. I would recommend switching to 8:30 pm, this way you will be able to tag the reservations.

Travel Partner Eliza would like to know if she will receive the TC for her bookings directly from Celebrity, or they will be issued by her headquarter agency. Based on the screenshot below, what is the correct response?

Issued to her directly from Celebrity

Issued to her by her Headquarter Agency

More information is needed to determine this

Travel Partner Grace is calling to advise that she made a payment online and closed her browser before being able to allocate her funds. You advise Grace that you would be happy to assist her with the cross referencing of her funds. Based on the below screenshots, what amount would you enter for each field to correctly cross reference the funds?

Pax 1: 1980.91 amtx 55.00 valadd Pax 2: 1882.91 amtx 55.00 valadd

Pax 1: 1980.91 amtx 55.00 valadd Pax 2: 1980.91 amtx 55.00 valadd

Pax 1: 1882.91 amtx 55.00 valadd Pax 2: 1882.91 amtx 55.00 valadd

Pax 1: 1980.91 amtx 00.00 valadd Pax 2: 1882.91 amtx 00.00 valadd

Travel Partner Ellis was advised that he could not transfer some of the bookings his agency has in FIT into their groups; however, he does not understand why. What would you advise for each of the below bookings?

The booking does not have the full group deposit.

The sailing is a code red sailing.

Travel Partner Ellis was advised that he could not transfer some of the bookings his agency has in FIT into their groups; however, he does not understand why. What would you advise for each of the below bookings?

The booking does not have the full group deposit.

The sailing is a code red sailing.

Travel Partner Ellis was advised that he could not transfer some of the bookings his agency has in FIT into their groups; however, he does not understand why. What would you advise for each of the below bookings?

The sailing is a code red sailing.

The booking does not have the full group deposit.

Travel Partner Mark called in on booking 464215. What is different about this booking?

This is an accessible stateroom

This is a consecutive cruise booking

Travel Partner Kate is requesting to transfer individual booking 479617 into her group. The guest would like to keep CruiseCare. What should be done to confirm the request? Use the screenshot below to answer the question.

Place a Y in the Transfer (Y/N) field, the system will remove the CruiseCare and prompt the GTP team to re-add it within 1 to 2 business days.

Place a Y in the Transfer (Y/N) field, the system will remove the CruiseCare. Kate will have to contact Aon directly to have it re-added.

Place a Y in the Transfer (Y/ N) field, return to Individual Reservations and remove the CruiseCare, this will prompt the GTP team to re-add it within 1 to 2 business days.

Place a Y in the Transfer (Y/N) field, the system will confirm the CruiseCare and prompt the GTP to re-add it. This will be done within 1 to 2 hours.

SSA Upskill Final

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Professional Development

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57 questions

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MULTIPLE CHOICE QUESTION

15 mins • 1 pt

TP George is requesting to book a Deposit group with 60 staterooms for his office. Who would you contact to see if this request can be approved?

RSS

A Supervisor

Revenue

MAX

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

TP would like to add a new booking to her group and it is past final payment. What would be the option date for the space Maria would like to add?

Names and money are due immediately

7 Days

We follow the current FIT option cycle

Final Payment Date

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Tp Vincent is requesting to swap rooms between his clients reservations. One is a family of 2 and the other a family of 4, both rooms can sleep up to 4 guests.

Swap cabins across different occupancies within the same category

Swap a cabin for an unallocated cabin in the inventory

Swap cabins between bookings with the same CAT, OCC, and Price Code

Swap cabins across different categories with the same occupanies.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Tp Angie advised her guest are seeing better staterooms online. It's within the same category and they would like to change their room. However, the stateroom is not allocated to the group.

Swap a cabin for an unallocated cabin in the inventory

Swap cabins between bookings with the same CAT, OCC, and Price Code

Swap cabins across different occupancies within the same category

Swap cabins across different categories with the same occupanies.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Tp Collin would like to swap staterooms between four of his bookings. They are all double occupancy, booked in a SV, and they all have the same price.

Swap cabins between bookings with the same CAT, OCC, and Price Code

Swap a cabin for an unallocated cabin in the inventory

Swap cabins across different occupancies within the same category

Swap cabins across different categories with the same occupanies.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Tp Shelly advised she has two double occupancy staterooms held, categories 11 and 12. The guests are not happy with their staterooms and would like to swap between each other.

Swap cabins across different categories with the same occupanies.

Swap cabins across different occupancies within the same category

Swap cabins between bookings with the same CAT, OCC, and Price Code

Swap a cabin for an unallocated cabin in the inventory

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

True or false. When reinstating previous special faring you do not have to research the reason the special faring fell off the booking.

True

False

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SSA Upskill Final

TP George is requesting to book a Deposit group with 60 staterooms for his office. Who would you contact to see if this request can be approved?

TP would like to add a new booking to her group and it is past final payment. What would be the option date for the space Maria would like to add?

Tp Vincent is requesting to swap rooms between his clients reservations. One is a family of 2 and the other a family of 4, both rooms can sleep up to 4 guests.

Tp Angie advised her guest are seeing better staterooms online. It's within the same category and they would like to change their room. However, the stateroom is not allocated to the group.

Tp Collin would like to swap staterooms between four of his bookings. They are all double occupancy, booked in a SV, and they all have the same price.

Tp Shelly advised she has two double occupancy staterooms held, categories 11 and 12. The guests are not happy with their staterooms and would like to swap between each other.

True or false. When reinstating previous special faring you do not have to research the reason the special faring fell off the booking.

What is automatically sent 24 hours after the group creation?

What part of a booking can an FCC be applied to? Select all that apply.

What is it called when we split a stateroom between multiple lines of inventory?

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