TIPOS DE CLIENTES
University
•8 Qs
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TIPOS DE CLIENTES
Quiz
•
Life Skills, Special Education, Professional Development
•
University
•
Practice Problem
•
Medium
OYAGATA ELIZABETH
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8 questions
Show all answers
1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
EL cliente _____ es el que interrumpe y pide atencion_______
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Las insinuaciones, comentarios que realiza pueden provenir tanto de hombre como de mujeres...
CLIENTE QUE SIEMPRE SE QUEJA
CLIENTE COQUETO
CLIENTE ENOJADO
CLIENTE INFELIZ
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hay que ayudarlos, sugerir alternativas y colaborar en la decisión de compra
CLIENTE INFELIZ
CLIENTE OFENSIVO
CLIENTE DISCUTIDOR
CLIENTE QUE NO HABLA Y INDECISO
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿CUANTOS TIPOS DE CLIENTES EXISTEN?
2
4
9
1
5.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
El cliente _____ puede llegar a ocupar ___ de nuestro _____
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
No hay nada que le guste, servicio malo, precios son caros.
CLIENTE OFENSIVO
CLIENTE QUE SIEMPRE SE QUEJA
CLIENTE COQUETO
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
CON RESPECTO AL TRATO DE UN: CLIENTE OFENSIVO
Lo mejor es ser amable
Alzar el tono de voz
Ponerse a la defensiva
Todas las anteriores
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