Providing Services in an Administrative Environment
Authored by Elise Saitch
Professional Development
1st Grade
Used 7+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stock control methods is when a business holds no stock and instead relies on deliveries arriving exactly when they are required?
Just in case
Re-order lead time
Just in time
First in first out
Batch control
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a consequence of not checking deliveries of stock?
Inaccurate stock levels
Waste of time
Organisations could pay for stock they have not received
Unable to fulfill orders
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are important reasons to keep diary systems up to date?
To avoid confusion
So you can check on your managers movements
To allow changes to be communicated
For efficient use of time and resources
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a reason to notify someone of a diary change?
To avoid confusion
To avoid stress
To allow preparation
So they can complain
5.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Customers needs and expectations are the same thing. Is this statement true or false?
(a)
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are reasons to build positive customer relationships?
To ensure customer satsifaction
So they complain
Ensure loyalty
Maintain/improve productivity
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