Entrepreneurship II: Objective 3.02 Vocabulary Quiz

An amount that has to be paid or spent to buy or obtain something.

• Costs

• Pricing

• Promotion

• Customer Relations

Evaluative or corrective information given by the customer to the salesperson.

• Customer Satisfaction

• Customer Feedback

• Customer Relations

• Customer Loyalty

A series of information (e.g., names and e-mail addresses) about individuals who deal with a particular business.

• Customer Feedback

• Customer Relations

• Customer List

• Customer Service

The customer's preference for a business; usually expressed in regular purchases from the business.

• Customer Satisfaction

• Customer Loyalty

• Customer Service

• Customer Feedback

All the activities a business engages in to interact with its customers.

• Customer Relations

• Customer Service

• Customer Loyalty

• Customer Feedback

A measure of how well a business has met its customers’ expectations.

• Customer Feedback

• Customer Loyalty

• Customer Service

• Customer Satisfaction

Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.

• Customer Loyalty

• Customer Service

• Customer Feedback

• Customer Relations

The belief that giving customers good service should be a top priority of a business.

• Customer Service Mindset

• Customer Service

• Customer Satisfaction

• Customer Loyalty

The people who buy goods and services.

• Employees

• Customers

• Employers

• Entrepreneurs

Pertains to your delivery scope of products or services, which is flexible, and can be readily adapted to suit clients' specific requirements.

• Customer Relations

• Customized Services

• Customer Service Mindset

• Customer Satisfaction