Entrepreneurship II: Objective 3.02 Vocabulary Quiz
Authored by Nina Southern
Business
9th - 12th Grade
Used 4+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An amount that has to be paid or spent to buy or obtain something.
Costs
Pricing
Promotion
Customer Relations
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Evaluative or corrective information given by the customer to the salesperson.
Customer Satisfaction
Customer Feedback
Customer Relations
Customer Loyalty
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A series of information (e.g., names and e-mail addresses) about individuals who deal with a particular business.
Customer Feedback
Customer Relations
Customer List
Customer Service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer's preference for a business; usually expressed in regular purchases from the business.
Customer Satisfaction
Customer Loyalty
Customer Service
Customer Feedback
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All the activities a business engages in to interact with its customers.
Customer Relations
Customer Service
Customer Loyalty
Customer Feedback
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A measure of how well a business has met its customers’ expectations.
Customer Feedback
Customer Loyalty
Customer Service
Customer Satisfaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.
Customer Loyalty
Customer Service
Customer Feedback
Customer Relations
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