VOTU Quiz

What is the purpose of the VOTU project

• To create strategies and processes to improve the user experience.

• To remove repeated petitions

• to understand how the users feel

• To collect more signatures

What is a pain point?

• Customer feedback

• A label assigned to a particular situation

• Situations that generate a negative feeling in the user

• Root Cause Analysis

Who are the target of this project at this point

• Decision makers

• Petition starters

• Change.org staff

What is the meaning of VOTU?

• Voice Of The Customer

• Voice Of The User

• Voice Of The User Petition Started

What is the difference between a pain point and a problem?

• Pain Point are the situations that result as an outcome of the feeling

• Problems are the situations that result as an outcome of the pain points.

• Problems are feelings a user has, while pain points are the issue of the user

What is the difference between a pain point and a problem?

• Pain Point are the situations that result as an outcome of the feeling

• Problems are the situations that result as an outcome of the pain points.

• Problems are feelings a user has, while pain points are the issue of the user

True or False:

We should use the contact reason information to build the topic

• True

• False

What is the pain point?

Subject

Error creating petition

Description

How to resolve this error? There was an error publishing your petition. Please try again or contact the Help Center.

• Frustrated because my change will not happen

• Creating a petition

• troubleshooting as petition is not created

What is the pain point?

Subject

Somethings wrong

Description

I’m wondering how my petition went from several hundred signatures an hour, to almost nothing? Seems a little odd to me? Is this common? Am I doing something wrong? Advice please?

• Worry because it will take longer to get to her goal

• Not aware of signature fluctuation

• emails are generic and the system removed some for transparency

True or False:

We are using 'Topics' to create a user feedback strategy/process that involves collecting input, analyzing it, and transforming it into actionable actions related to the product, brand, or service.

• True

• False