La relation avec le client
Specialty
2nd Grade
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Une ambiance sympathique aide à la réussite de la vente.
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il ne faut pas hésiter à se montrer autoritaire avec le client pour l'impressionner et l'amener ainsi à suivre votre avis coûte que coûte.
VRAI
FAUX
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il faut dire du mal des concurrents pour empêcher les clients de s'y rendre.
VRAI
FAUX
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'intérêt du client doit primer celui du commercial. Seule la satisfaction du client importe.
VRAI
FAUX
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
De petites attentions envers le client lui feront gagner la sympathie du commercial.
VRAI
FAUX
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il faut toujours entretenir un climat d'attente chez le client que vous n'avez pu satisfaire immédiatement et lui dire à chacune de ses visites que l'article va arriver incessamment.
VRAI
FAUX
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un certain désordre dans votre show room encourage le prospect à "fouiller" ce qui provoque chez lui des achats d'impulsion.
VRAI
FAUX
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