Servicio al Cliente
Authored by LUIS ANTONIO OCAÑA AVILA
Professional Development
University
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El Servicio al Cliente termina al salir del establecimiento
Verdadero
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Una acción adecuada de gestión de servicio al cliente
Realizar inventario
El cliente es primero
Ofrecer productos complementarios
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El uso de uniforme es parte de:
Paquete de beneficios
Imagen corporativa
Servicio al cliente
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La escucha activa debe darse en:
Atención Presencial
Atención telefónica
Atención on line
Todo nivel de atención
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El enfoque de la Visión es:
Futuro
Diario
Estratégico
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El enfoque de la Misión es:
Futuro
Diario
Estratégico
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El equilibrio ente eficiencia, eficacia y efectividad se traduce como:
Proceso
Competencia
Competitividad
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