Four Points by Sheraton Danang

Four Points by Sheraton Danang

Professional Development

6 Qs

quiz-placeholder

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Four Points by Sheraton Danang

Four Points by Sheraton Danang

Assessment

Quiz

Professional Development, English, Mathematics

Professional Development

Easy

Created by

Huỳnh Nghĩa

Used 7+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • Ungraded

Media Image

Why Is Guest Experience Important?

Guests will talk positively

Guests will return to our hotel as loyal customers

Increase bookings

Drive higher guest satisfaction

Boost revenue

2.

MULTIPLE SELECT QUESTION

30 sec • Ungraded

Who handles guest complaints?

Front office

House Keeping

Food & Beverage

Guest Service

3.

MULTIPLE SELECT QUESTION

45 sec • Ungraded

Who is responsible for the guest experience at the hotel?

Front Office

Food & Beverage

House Keeping

Engineering

All operational departments

4.

MULTIPLE SELECT QUESTION

30 sec • Ungraded

What are the most common guest complaints at DADFP?

Dirty Rooms

Poor Guest Experience

Bad Food & Beverage Experience

Lack of communication

5.

MULTIPLE SELECT QUESTION

30 sec • Ungraded

How to resolve guest issues?

Act Quickly

Communicate

Show Compassion to Guests

Follow Up with Guests

All the above

6.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Does Guest Messaging Increase Guest Satisfaction?

Yes

No

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