Rise Up Practice Test

A good way to help a customer from a good impression about you even before you interact with them is to?

• Use nonverbal communication, such as having confident posture and making eye contact
• 0.5
• You're working with another customer and can't leave your area

A job description typically contains :

• A description of the job's responsibilities
• 0.53125
• You're working with another customer and can't leav your area

A vertical career path is one in which someone :

• Takes on roles with increasing responsibilities that are in the same part of the company
• 123.68
• When the first customer is looking at alternate products

After one negative experience, approximately what percentage of people say they will never do business with that company again?

• 0.5
• "I will increase my monthly sales volume by 20% by the end of March."
• Via email

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

• 80-90%
• "Phil, you've really improved your stocking speed."
• Use nonverbal communication, such as having confident posture and making eye contact

Approximately what percentage of U.S jobs are retail jobs, as of 2019?

• 20-25%
• "What clothing brands do you usually prefer?"
• Use acting verbs

As of 2019, roughly how much money do U.S. retailers lose annually due to poor customer service?

• $60-$70 billion
• "Would you like that as a meal? You can get fries, plus a medium drink, for an extra $2.00.
• The EEOC

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

• Soccer shorts
• "Would you like that folded or left on the hanger?"
• Tell the customer that they need to do something, such as provide more information

If you have a job interview scheduled for 1:00 PM, when's the best time to arrive at the store where you're being interviewed?

• 12:45

• "Yes, I'm happy to help you"
• Team player

If your total sales was $4,700 and you had 38 transactions, what was your average sale?

• 123.68
• $60-$70 billion
• Takes on roles with increasing responsibilities that are in the same part of the company