Oral Communication ادر 213

1. Mrs. Sara Ali personal manager of ABC Bank needs to motivate all the employees in the bank.  Which communication channel would be a good choice for Sara?

• a.  Written Communication

• b. Oral Communication

• c. Visual Communication

• d. Nonverbal Communication

2. Effective listening helps you in making decisions.

• True

• False

3. All of the following are types of oral communication EXCEPT:

• a. Presentation

• b. Interviews

• c. Notice board

• d. Meetings

4. An advantage of oral communication is that:

• a. a record of message may not be kept.

• b. negative body language may create a barrier.

• c. information can be sent quickly.

• d. Face-to-face meetings are not always possible.

5. Oral communication is NOT a good choice when

• a. important information needs to be documented.

• b. the business matter requires quick feedback.

• c. same message is given to many people at same time.

• d. motivating people

6. Choose the correct answer to be a good listener you should be:

• a. Comprehensive listening skills involve listening to learn, understand, and remember

• b. Evaluative listening is used to make critical and logical decisions about what is

  being stated

• c. Appreciative listening

• d. All of the above are correct

7. oral communication is:

• a. It is the exchange of ideas or information by spoken words

• b. Successful communication can occur if listening is poor

• c. A record of message may not be kept

• d. none of the above is correct

8. The Purpose of Oral Communication:

• a. To get information we need

• b. To reduce conflicts, solve problems

• c. To motivate people

• d. All of the above are correct