Batch 76

What is the minimum amount of time a customer may have their service suspended?

• 30 days

• 1 month

• 6 months

• 12 months

What is the maximum amount of time a customer may have their service suspended for?

• 1 month

• 6 months

• 12 months

• There is no limit to how long a customer may be suspended

How many times may a customer put their services on VSoS within a calendar year?

• Once a year

• Twice a year

• Once every 6 months regardless of calendar year

• Once every 12 months regardless of calendar year

If a customer has an active alarm system with another company that uses TELUS internet, what should we do?

• Transfer them to SmartHome Security

• Suspend all products

• Suspend all products except their TELUS Internet - advise that their internet will charge full price while they are away

• Have the customer cancel their services instead

True or False: PureFibre customers pay $15/mo for each service that is suspended including Pik TV

What is the minimum amount of time a customer may have their service suspended?

• 30 days

• 1 month

• 6 months

• 12 months

True or False: Adding in the Dairy comments the VSoS Start date and End date is not important because everything is under the order in CSR

• True

• False

True or False: As a Save attempt can I offer a customer a VSoS to a customer that doesn't have a new address where to move?

What procedure should I follow if the client is going to be out of town for a few months starting next week?

• CSR> Manage Service Status > Suspend

• Submit a go/PFVSOS Form

• Cancel their services

• Create a Casa Follow up Task and then suspend the services

What are the 5 steps of the Negotiations checklist?