Batch 76

Batch 76

University

14 Qs

quiz-placeholder

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Batch 76

Batch 76

Assessment

Quiz

Fun

University

Practice Problem

Medium

Created by

Maria Maldonado

Used 4+ times

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14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum amount of time a customer may have their service suspended?

30 days

1 month

6 months

12 months

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the maximum amount of time a customer may have their service suspended for?

1 month

6 months

12 months

There is no limit to how long a customer may be suspended

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many times may a customer put their services on VSoS within a calendar year?

Once a year

Twice a year

Once every 6 months regardless of calendar year

Once every 12 months regardless of calendar year

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer has an active alarm system with another company that uses TELUS internet, what should we do?

Transfer them to SmartHome Security

Suspend all products

Suspend all products except their TELUS Internet - advise that their internet will charge full price while they are away

Have the customer cancel their services instead

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

True or False: PureFibre customers pay $15/mo for each service that is suspended including Pik TV

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum amount of time a customer may have their service suspended?

30 days

1 month

6 months

12 months

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Adding in the Dairy comments the VSoS Start date and End date is not important because everything is under the order in CSR

True

False

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