CHAPTER 13—INTERPERSONAL RELATIONSHIPS AT WORK

personal trait that includes friendliness and enthusiasm

• etiquette

• tact

• sociability

• conflict resolution

good manners

• etiquette

• tact

• sociability

• conflict resolution

a problem-solving strategy for settling disputes

• etiquette

• tact

• sociability

• conflict resolution

the ability to say and do things in a way that will not offend others

• etiquette

• tact

• sociability

• conflict resolution

variety

• empathize

• diversity

• stereotype

• self-awareness

knowing your own strengths and weaknesses

• empathize

• diversity

• stereotype

• self-awareness

to see things from another's point of view

• empathize

• diversity

• stereotype

• self-awareness

oversimplified or distorted belief about a person or group

• empathize

• diversity

• stereotype

• self-awareness

The personal trait that includes loyalty and trustworthiness is

• responsibility

• self-esteem.

• integrity/honesty.

• self-management.

If you unintentionally offend someone from a different ethnic or cultural background, you should

• not take it too seriously.

• ignore it.

• apologize.

• talk to the supervisor.