Customer Experience

CX stands for ......

Nike, Samsung, Coca-Cola are examples of ....

• Marketing

• Brand

• Slogans

• Mission statement

A ____ is a catch phrase, usually easy to remember, used in advertisements.

• Brand

• Mission

• Vision

• Slogan

When we talk about business policies that affect SENDING products from the place of origin to the final destination, we refer to:

• Customer service policy

• Shipping policy

• Return policy

• Customer data privacy policy

A ______ is a document that outlines the rules for giving back purchased goods or services.

• Shipping policy

• Return policy

• Customer data privacy policy

• Customer service policy

If a buyer is not satisfied with a product or service, a refund will be made. We refer to the:

• Customer service policy

• Shipping policy

• Money back or satisfaction guarantee

• Return policy

CUSTOMER SERVICE is the assistance and advice provided by a company to those people who buy or use its products or services

• TRUE

• FALSE

This concept refers to businesses processing payments for goods and services in real-time, at the touch of a button.

• Payment workflow

• Customer service policy

• Money back

• Business income