Knowledge Base Bulletins 24-31/03/2022

Knowledge Base Bulletins 24-31/03/2022

Professional Development

17 Qs

quiz-placeholder

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Knowledge Base Bulletins 24-31/03/2022

Knowledge Base Bulletins 24-31/03/2022

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Bella Loubser

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the current early upgrade period for SIM only contracts?

Month 16-21

Month 20-24

Month 15-20

Month 14-19

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

From 9 March 2022, from which month will these early upgrades on SIM only deals be an opportunity to Vodacom customers?

Month 12

Month 8

Month 9

Month 6

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

To which deals can these customers upgrade? Select all that apply

SIM ONLY

Device Deals

Only selected deals specialized for these customers

None of the above

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

To which contracts is this applicable?

VB Postpaid

Hybrid SIM Only

All of the above

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How will these customers be notified that they qualify for these Early Upgrades?

Via SMS and In-App Messaging, if they are opted in for this functionality

Via call centres calling the customers only

Consultants will only be able to inform customers if they qualify if the customers comes into the store

They will get notified via email

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can the customer upgrade to any deal?

Yes

No

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Where can the customer do a SIM Only Upgrade?

In Store/Contact Centre

My Vodacom App only

My Vodacom App,Contact Centre and In Store

In Store only

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