Knowledge Base Bulletins 24-31/03/2022

What is the current early upgrade period for SIM only contracts?

• Month 16-21

• Month 20-24

• Month 15-20

• Month 14-19

From 9 March 2022, from which month will these early upgrades on SIM only deals be an opportunity to Vodacom customers?

• Month 12

• Month 8

• Month 9

• Month 6

To which deals can these customers upgrade? Select all that apply

• SIM ONLY

• Device Deals

• Only selected deals specialized for these customers

• None of the above

To which contracts is this applicable?

• VB Postpaid

• Hybrid SIM Only

• All of the above

How will these customers be notified that they qualify for these Early Upgrades?

• Via SMS and In-App Messaging, if they are opted in for this functionality

• Via call centres calling the customers only

• Consultants will only be able to inform customers if they qualify if the customers comes into the store

• They will get notified via email

Can the customer upgrade to any deal?

• Yes

• No

Where can the customer do a SIM Only Upgrade?

• In Store/Contact Centre

• My Vodacom App only

• My Vodacom App,Contact Centre and In Store

• In Store only

Can an early upgrade done be reversed as per normal upgrade reversal rules?

• Yes

• No

• No, different rules apply for early upgrades

In regards to Business Internet Wireless and Wireless Air products, are the available to offer to new individual account orders?

• Yes

• No

To which customers should the Business Internet Services be offered?

• Only existing Business Accounts on Vodacom

• Customers with a Valid Registered Company number and a Vodacom Business Account

• None of the above, all customers can be offered this service

• Only NEW Business Accounts can be offered these services