Knowledge, KB's and QA
Quiz
•
Professional Development
•
1st - 12th Grade
•
Hard
Jennifer Alfaro
Used 2+ times
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following scenarios are not supposed to be escalated to the email/back office queues
Damaged item, wrong item
Damaged in transit, returned to the sender
Lost in transit, damaged in transit, returned to the sender
Label created not scanned, returned to the sender
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which scenarios should we escalate a damaged item case?
Over $65.00 / Customer's first purchase
Over $70.00 / No previous history
Under $65.00 / Previous history
Over $65.00
3.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
KB for missing item/short shipped
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which are the Auto fails?
Verification process/Stay focus/Document every case/Code right to conquer/Do your best to help/Keep it secure
Verification process/Document every case/Code right to conquer/Do your best to help/
Verification process/Document every case/Code right to conquer/
Stay focus/Document every case/Code right to conquer/Keep it secure
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Type examples of auto fails
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