Knowledge, KB's and QA

Knowledge, KB's and QA

1st - 12th Grade

5 Qs

quiz-placeholder

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Knowledge, KB's and QA

Knowledge, KB's and QA

Assessment

Quiz

Professional Development

1st - 12th Grade

Hard

Created by

Jennifer Alfaro

Used 2+ times

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The following scenarios are not supposed to be escalated to the email/back office queues

Damaged item, wrong item

Damaged in transit, returned to the sender

Lost in transit, damaged in transit, returned to the sender

Label created not scanned, returned to the sender

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In which scenarios should we escalate a damaged item case?

Over $65.00 / Customer's first purchase

Over $70.00 / No previous history

Under $65.00 / Previous history

Over $65.00

3.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Media Image

KB for missing item/short shipped

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which are the Auto fails?

Verification process/Stay focus/Document every case/Code right to conquer/Do your best to help/Keep it secure

Verification process/Document every case/Code right to conquer/Do your best to help/

Verification process/Document every case/Code right to conquer/

Stay focus/Document every case/Code right to conquer/Keep it secure

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Type examples of auto fails

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