HRFO12

Quiz
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Other
•
University
•
Hard
faith abainza
Used 6+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel.
a. Front desk
b. Concierge
c. Front office
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
At this stage the customer is planning to avail an accommodation in what stage?
a. Arrival stage
b. Occupancy stage
c. Pre-arrival stage
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Departure stage include this activities except:
a. Drop service
b.Guest Payment
c. Managing transport
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This guest have business with the hotel but no accomodation.
a. Guest
b. Non-guest
c.resident guest
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All financial transaction between guest and the hotel will be recorded on the guest account during:
a. Occupancy
b. Pre- arrival
c. Departure
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This accounts assigned to more than one guest or guestroom, usually applicable for group accounts.
a. Non-Guest Folios
b. Master Folios
c. Split folios
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is used to support a cash payment transaction at the front desk.
a. Allowance Voucher.
b. Cash Voucher.
c. Paid-Out Voucher
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