HRFO12

It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel.

• a. Front desk

•    b. Concierge

• c.  Front office   

At this stage the customer is planning to avail an accommodation in what stage?

                               

•  a. Arrival stage  

• b. Occupancy stage

•  c. Pre-arrival stage   

Departure stage  include  this activities except:

                                 

•  a. Drop service

•  b.Guest Payment    

• c. Managing transport  

This  guest have business with the hotel but no accomodation.

                                             

•   a. Guest   

•     b. Non-guest  

•   c.resident guest    

All financial transaction between guest and the hotel will be recorded on the guest account  during:

                                   

•    a. Occupancy      

• b. Pre- arrival  

•   c. Departure

This accounts assigned to more than one guest or guestroom, usually applicable for  group accounts.

                                      

•     a. Non-Guest Folios  

•  b. Master Folios  

•   c. Split folios

 It is used to support a cash payment transaction at the front desk.                                           

• a. Allowance Voucher.

• b. Cash Voucher.  

•  c. Paid-Out Voucher

This is  occurs when a cashier pays out more than he/she receives i.e. there is not enough cash in the cash drawer to restore the initial cash bank.

                                         

•   a.Due Back.    

•       b. Shortages.   

•     c. CashBank

With the help of this module, room status should be updated quickly.

•  a. Room Management.

•   b. Reservation    

•    c.Housekeeping

This module enables dynamic pricing.

     

•   a. Back office Management.

•   b. Room Management

•  c.Revenue Management