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HRFO12

Authored by faith abainza

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University

Used 6+ times

HRFO12
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel.

a. Front desk

   b. Concierge

c.  Front office   

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

At this stage the customer is planning to avail an accommodation in what stage?

                               

 a. Arrival stage  

b. Occupancy stage

 c. Pre-arrival stage   

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Departure stage  include  this activities except:

                                 

 a. Drop service

 b.Guest Payment    

c. Managing transport  

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This  guest have business with the hotel but no accomodation.

                                             

  a. Guest   

    b. Non-guest  

  c.resident guest    

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All financial transaction between guest and the hotel will be recorded on the guest account  during:

                                   

   a. Occupancy      

b. Pre- arrival  

  c. Departure

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This accounts assigned to more than one guest or guestroom, usually applicable for  group accounts.

                                      

    a. Non-Guest Folios  

 b. Master Folios  

  c. Split folios

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 It is used to support a cash payment transaction at the front desk.                                           

a. Allowance Voucher.

b. Cash Voucher.  

 c. Paid-Out Voucher

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