11. Quality Management

Strategic management bases actions, activities, and decisions on what is most likely to ensure successful performance

• True

• False

Core competencies are things an organization does so we'll that they can be viewed as providing competence in the marketplace

• True

• False

Two major components of strategic management are?

• Budgeting and accounting

• Customer and customer satisfaction

• Customer and budgeting

• Strategic planning and strategic execution

A strategic planning process involves the following steps?

• Vision and mission definition.

• Defining Objectives and plan of action

• Swot analysis

• All of the above

Ethics is not that important in quality management!

• False

• True

The following qualities are important in an ethical quality management system.

• Trust

• Integrity

• Responsibility

• All of them

A Quality Culture means having concepts, values, and norms that allow an organizations to be in a continuos improvement process!

• True

• False

Are customer needs and satisfiers the same?

• False

• True

Two people from different cultures could have the same need, but also could have different satisfiers for that need?

• True

• False